We want you to enjoy what you ordered. Because we sell food, some limits apply — please read these carefully.
What we can accept
As a packaged-food business we can accept returns only where the product reaches you:
- damaged, leaking or crushed in transit;
- with a broken or tampered seal;
- at or past its best-before date;
- incorrect — not what you ordered.
What we cannot accept
- Opened or partly consumed packs, unless the product itself was defective.
- Returns raised more than 48 hours after delivery.
- Change-of-mind returns on sealed food items — a food-safety limit, not a commercial one.
How to raise a claim
Within 48 hours of delivery, email info@makhanza.co.in or WhatsApp +91 89250 07237 with your order number and clear photographs of the product, the packaging and the batch/best-before panel. Photos let us resolve most claims the same day, and help us trace the batch.
Refunds
- Prepaid orders — refunded to the original payment method via Razorpay. Banks typically take 5–7 working days to post it.
- Cash on delivery — refunded by UPI or bank transfer to an account you nominate.
- Replacement — we can send a replacement instead of a refund if you prefer.
Where a claim is approved, we refund the product value in full. Delivery charges are refunded where the fault was ours.
Cancellations
You can cancel any order that has not yet been dispatched — email or WhatsApp us and we will refund in full. Once dispatched, the returns process above applies.
Contact us
RASI Lifestyle (“MAKHANZA”, “we”, “us”)
Ramapuram, Chennai, Tamil Nadu, India
Email: info@makhanza.co.in
Phone: +91 89250 07237
FSSAI Reg. No. 22426072000851